Our Work

our clients

Jo loves case study

80+

prioritised recommendations

49%

increase in eCommerce conversions

71%

increase in mobile conversion rate

We originally engaged emmaForward to find a new payment gateway for our Adobe Commerce site, Joloves.com.

They deftly gathered our requirements, both front and backend, assessed the PSP market, negotiated rates, selected the winning payment gateway and then project managed the onboarding, design, development and go-live of Stripe with our development agency and NetSuite connector.

Since switching to Stripe, our overall conversion rate is up considerably and we’re delighted.

– Catherine, Managing Director

emmaForward stepped in to help us with our Magento 2 project at a key stage shortly before launch. They hit the ground running, taking over liaising with our agency and driving the project forward.

emmaForward have been particularly helpful and effective in suggesting and implementing modules, working with third parties, and driving conversion rate optimisation. We successfully delivered our new Magento 2 shop and emmaForward have also worked on stabilisation post-launch.

The final stage of their work with us will be coaching our new permanent post-holder, who I am sure will benefit hugely from their experience and expertise. We intend to retain emmaForward to advise on eCommerce strategy as our investment to date has been so worthwhile.

– Kirsty, Head of Retail

Westminster Abbey

50%

increase in revenue

21%

uplift in transactions

14%

increase in average order value

Our Awards

Service Excellence
Award

eCommerce Consultant
of the Year

eCommerce Consultant
of the Year

Most Influential Woman
in eCommerce Consulting

Most Trusted eCommerce
Consultant

Entrepreneur
of the Year Shortlister

Digital / eCommerce
Business of the Year

Freelancer
of the year

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